Privacy policy

Celonox Privacy Policy

Effective Date: 10/23/2024

At Celonox, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect several types of information from and about our users, including:

  • Personal Identification Information: This includes your name, email address, phone number, billing and shipping address, and payment information when you place an order.
  • Non-personal Identification Information: This includes browser type, device information, and data on how you use our website (e.g., pages viewed, time spent on the site).

2. How We Use Your Information

The personal information we collect is used for:

  • Order Processing: To process and fulfill your order, including sending confirmation emails and delivering products.
  • Customer Support: To provide assistance or respond to any inquiries regarding your order or account.
  • Marketing Communications: If you’ve opted in, we may send you promotional emails about new products, special offers, or other updates.
  • Improving Our Website: To analyze and understand how our customers use our website and services, so we can improve user experience and product offerings.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures, including:

  • Encryption: Sensitive information like payment details is encrypted using secure socket layer (SSL) technology.
  • Secure Payment Processors: We do not store your credit card information on our servers. All transactions are processed through a secure third-party payment provider.
  • Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering products, but only to the extent necessary to provide these services. These third parties are required to keep your information confidential and use it only for the purposes for which it was shared.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather information about visitors to our site. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information, such as browsing patterns. You can choose to disable cookies through your browser settings, but this may affect your experience on our site.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request that we correct any inaccuracies in your personal information.
  • Erasure: Request that we delete your personal data, subject to certain legal obligations.
  • Withdraw Consent: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at help@celonox.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

Celonox reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will reflect the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Celonox

Atlanta, GA, 30310
Email: help@celonox.com